With this survey we wanted to find out how satisfied Rösler customers are with our mass finishing and shot blast divisions. The survey was also intended to help us identify areas for further improvement and optimization of our customer relations and to gain insights into our business relationships in the after-sales market. We wish to express our special thanks to the more than 400 business partners who participated in this survey.
Rösler, the full line supplier and global market leader in the fields of shot blast and mass finishing equipment as well as the respective consumables, has made a firm commitment to Germany as its main manufacturing location. We intend to consolidate and expand Rösler’s leading position in our fields of expertise. Key to our long-term success is maximizing customer satisfaction. That is why in 2011 Voccon – a renowned, independent market research and consulting firm from Gröbenzell/Munich -- conducted our first customer satisfaction survey, which at that time, resulted in various customer-focused measures by our company. To analyze and review their impact and to identify further areas of improvement in our customer relations, in fall of 2016 we decided to carry out another poll. More than 400 of our business partners from all management levels participated in the phone survey. We wish to express our thanks to all of you for your kind cooperation!
We were pleased to learn that the high customer satisfaction rate of 77% reported in 2011 could be further improved by six percentage points to 83%. This gratifying result is clearly a confirmation of our customer oriented, long-term business philosophy.
Regarding our positioning in the market, practically all survey participants gave Rösler a higher rating in nearly all business phases compared to competition. Especially on-time product deliveries and commissioning were rated considerably higher. But it was the after sales support by Rösler that received the highest mark. Please be assured of our firm commitment to you, to remain your competent and loyal partner. Innovative, high quality products and absolute reliability in our business relationships will remain our core motivation.